Refund Policy

At Volcano Valley (Wisbech), we want you to have an unforgettable tiki-themed experience. We understand that plans can change, so we have established the following policy for cancellations, amendments, and refunds regarding online bookings for adventure golf, smart darts, and karaoke.

1. Cancellations and Refunds

Advance Notice (48 Hours or More): Bookings cancelled at least 48 hours before the scheduled start time are eligible for a full refund or a full booking transfer to a future date.
Late Notice (Less than 48 Hours): Bookings cancelled within 48 hours of the scheduled start time are non-refundable.
No-Shows: If you or your group fail to arrive for your booked slot without prior notice, your booking will be cancelled automatically, and no refund or transfer will be issued.

2. Booking Amendments

You can request to change the date or time of your booking up to 24 hours before your slot, subject to availability.
To request a change, please contact us directly via email or phone with your booking reference number.
If the price of the new slot is higher, you must pay the difference. If it is lower, no partial refund will be given for changes made within the 48-hour window.

3. Venue Cancellations

In the rare event that Volcano Valley must close or cancel your booking due to unforeseen circumstances (e.g., technical faults, extreme weather affecting outdoor elements, or safety issues), you will be notified as soon as possible.
In these instances, you will be offered the choice of a full refund or a priority rebooking for a future date.

4. Late Arrivals

Please arrive 10–15 minutes before your scheduled slot for smart darts and karaoke to complete your check-in.
If you arrive late, your session time may be shortened to avoid disrupting subsequent bookings. No partial refunds or price reductions will be given for lost time due to late arrival.

5. How to Request a Refund or Amendment

To cancel or amend your booking, please email us at [Insert Email Address] or call us on [Insert Phone Number].
Please include your full name, booking reference number, and the date of your reservation.
Approved refunds will be processed back to the original payment method within 5–10 working days.